Last updated: 26 June 2026

Terms of Use

Last updated: 26 June 2026

These Terms of Use ("Terms") are a binding agreement between you and Azava Limited ("Azava", "we", "us"), a company registered in England and Wales (company number 13682817), registered office Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom. They govern your access to and use of our website at azava.com (the "Site") and the Azava platform and services (the "Services").

By accessing the Site, creating an account, starting a free trial, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business.

If you have a signed agreement with us, that comes first

If you (or your organisation) have entered into a separate written agreement with Azava for the Services — an Order Form together with our Customer Terms and Conditions and Data Processing Agreement — that agreement governs your use of the Services and prevails over these Terms to the extent of any conflict. These Terms apply where there is no signed agreement: for example, while you browse the Site, during a free trial, or if we make self-service sign-up available.

1. Eligibility

The Services are intended primarily for business use. You may use the Services if you are aged 18 or over. If you are using the Services in the course of a business, you confirm you have authority to bind that business, and "you" means that business. If you are a consumer (an individual using the Services wholly or mainly outside any trade, business, craft or profession), you have additional rights — see §10A (your right to cancel) and §10B (your statutory rights), which prevail over anything in these Terms to the contrary.

2. The Services

Azava is a data-automation platform: you connect your own systems and build automations ("movements") that read, transform, enrich and move records between those systems, including features that use artificial intelligence to extract and structure information. We may add, change or remove features over time. A description of what is included in a paid subscription is set out in the applicable Order Form.

3. Accounts and security

To use most of the Services you need an account. You sign in using Google or Microsoft single sign-on, or an email magic link. You are responsible for activity under your account and for keeping access to it secure. Notify us at team@azava.com without delay if you believe your account has been compromised. We may suspend or disable an account where we reasonably consider it necessary, including for breach of these Terms.

4. Free trials

We may offer a free trial of the Services.

• A trial is provided free of charge and "as is", with no commitment, service levels, or guarantee of availability.
• We may change, limit, suspend or end a trial, or change these Terms as they apply to trials, at any time.
• At the end of a trial we may delete data you added during the trial. Export anything you want to keep before the trial ends.
• To continue using the Services after a trial, you will need to enter into a paid subscription (via an Order Form or, where offered, a self-service checkout).

5. Your data and your responsibilities

You decide what data you connect to and process through the Services ("Your Data"). As between you and us, you own Your Data and you are the data controller for it; we act as your processor. Our processing of personal data within Your Data is governed by our Data Processing Agreement (DPA), which applies to your use of the Services and is incorporated into these Terms by reference. [HENRY: host the DPA at a stable URL and link it here, e.g. azava.com/dpa]

You represent and agree that:

• you have the right and a valid lawful basis to collect the data you put into the Services and to have us process it on your instructions;
• you have provided any notices and obtained any consents required for that processing;
• Your Data, and your use of the Services, will not be unlawful or infringe anyone's rights; and
• you are responsible for the accuracy and quality of Your Data, and for the results you obtain from the Services and any decisions you make based on them.

Connected third-party services. When you connect a third-party system (for example Attio, Affinity, Airtable, Google, Slack, Dropbox, LinkedIn, WhatsApp, or a webhook), you authorise and instruct that connection. Those services are governed by their own terms, are not our sub-processors, and we are not responsible for them.

6. Acceptable use

You must not, and must not allow anyone else to:

• copy, modify, create derivative works from, republish, distribute or commercially exploit the Services, except as expressly permitted;
• decompile, reverse engineer, disassemble or attempt to discover the source code or underlying models of the Services, except to the extent this restriction is prohibited by law;
• use the Services to build, or to assist anyone in building, a competing product or service;
• submit prompts or inputs intended to damage, disrupt, or compromise the Services or to gain access to other customers' data;
• circumvent or interfere with security, authentication, rate-limiting or usage controls, or perform penetration testing without our written consent;
• upload or transmit any virus, malware or other harmful code, or any unlawful, infringing, abusive or offensive content;
• use the Services in breach of applicable law, including trade-control and sanctions laws; or
• resell, sublicense or make the Services available to a third party except as expressly permitted.

We may suspend or restrict access to protect the Services, other customers, or our compliance with law.

7. Intellectual property

We and our licensors own all intellectual property rights in the Services, the Site, and all related software, content and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your use of them. We reserve all rights not expressly granted.

Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

AI-generated prompts and instructions. Prompts, instructions and workflows that our AI systems automatically generate or compose in operating the Services belong to Azava. You receive only the limited right to use them as part of receiving the Services.

8. AI outputs — no reliance

The Services use artificial intelligence and produce results that may be inaccurate, incomplete or unsuitable for a particular purpose. Outputs are not professional advice. You must not rely on outputs as the sole basis for a decision, and you are responsible for reviewing them and for any decisions you make. We do not warrant that outputs will meet your requirements or be error-free.

9. Privacy

Our handling of personal data for which we are the controller is described in our Privacy Policy. Our handling of personal data within Your Data, for which you are the controller and we are the processor, is governed by the DPA referred to in §5. [HENRY: update these links to the live URLs, e.g. azava.com/privacy and azava.com/dpa]

10. Fees

Free trials are free. Paid use of the Services is charged as set out in the applicable Order Form or, where offered, through self-service checkout.

Subscriptions. If you subscribe to a paid plan through self-service checkout, you authorise us and our payment processor (Stripe) to charge your payment method the recurring fee for the plan you select. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time, effective at the end of the current billing period; cancellation stops future renewals but does not, by itself, refund the current period.

Usage credit. Some Services are charged on a usage basis. You add credit to your account balance, and we draw it down as you use those Services — typically a fee per automation run plus the at-cost charge for third-party AI, and any applicable margin on enrichment, as shown in your account. If you enable auto-recharge, you authorise us to charge your payment method automatically to top up your balance at the threshold and amount you set. Except where the law requires otherwise (including your rights as a consumer under §10A and §10B), usage credit is non-refundable for cash and has value only for paying for the Services. If you are a consumer and cancel under §10A, we will refund any unused usage credit; credit already spent on Services you have used is not refundable.

Taxes. Fees are exclusive of VAT and other applicable taxes, which we add where required.

Payment and non-payment. Payments are processed by Stripe under their terms; we do not store your full card details. If a charge fails or your balance is insufficient, we may pause the affected Services until payment succeeds. Except as required by law or expressly stated (and without affecting your rights as a consumer under §10A and §10B), fees are non-refundable.

10A. Your right to cancel (consumers)

This section applies only if you are a consumer. It does not affect business customers.

14-day cancellation right. You have the right to cancel your contract with us within 14 days without giving any reason. The cancellation period ends 14 days after the day the contract is concluded (the day we confirm your subscription or first credit purchase).

How to cancel. Tell us clearly before the 14 days end — by email to support@azava.com, or by completing the model cancellation form in §10C and sending it to us. You can use the form but you don't have to. We will acknowledge your cancellation without delay.

Starting the Services during the cancellation period. If you ask us to begin providing the Services (including making usage credit available to spend) during the 14-day period, you agree that: we may begin straight away; if you then cancel under this §10A, you must pay for the Services actually provided up to the moment you tell us you are cancelling — calculated as the subscription fee in proportion to the part of the billing period that has elapsed, plus any usage credit you have actually spent; and once the Services have been fully provided for a billing period you have paid for, you lose the right to cancel that period under this §10A.

Refunds. If you cancel under this §10A we will refund all payments we have received from you, less (i) the proportionate charge for any subscription period already provided at your request and (ii) any usage credit you have already spent. We will make the refund within 14 days of being told you are cancelling, using the same payment method you used, at no cost to you.

After the cancellation period. You can still stop using and cancel the Services at any time under §10 (cancellation takes effect at the end of the current billing period; this does not by itself refund the current period).

10B. Your statutory rights (consumers)

If you are a consumer, you have legal rights that cannot be excluded or limited by these Terms, including: that services will be performed with reasonable care and skill; and your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms — including §§10, 11, 12 and 13 — limits or excludes any right or remedy you have as a consumer that cannot be limited or excluded by law. Where any term conflicts with those rights, your statutory rights prevail. For independent advice contact Citizens Advice (citizensadvice.org.uk).

10C. Model cancellation form (consumers)

Complete and return this form only if you wish to cancel the contract. To Azava Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom; support@azava.com.

• I/We [] hereby give notice that I/We [] cancel my/our [*] contract for the supply of the following service: Azava subscription / usage credit
• Ordered on [] / received on []
• Name of consumer(s): __________
• Address of consumer(s): __________
• Signature of consumer(s) (only if this form is notified on paper): __________
• Date: __________

[*] Delete as appropriate.

11. Disclaimers

To the fullest extent permitted by law, the Site and the Services are provided "as is" and "as available", and we disclaim all warranties not expressly stated in these Terms, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free.

Nothing in this section affects your statutory rights as a consumer (see §10B); the "as is" / "as available" disclaimers do not apply to the extent they would exclude rights you have as a consumer that cannot be excluded by law.

12. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud).

Subject to that, to the fullest extent permitted by law:

• we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss; and
• our total liability arising out of or in connection with the Services and these Terms will not exceed the greater of (a) the fees you paid us for the Services in the 12 months before the claim, or (b) £100.

If you have a signed agreement with us, the liability terms of that agreement apply to your use of the Services instead of this §12.

Consumers. If you are a consumer, nothing in this section limits our liability for failing to perform the Services with reasonable care and skill or for breach of any other right you have that cannot be limited by law; the cap above does not apply to such liability; and in no event will the cap operate to prevent you from recovering at least the price you have paid for the Services.

13. Indemnity

You will indemnify us against any loss, damage, liability, claim or cost (including reasonable legal fees) arising from Your Data, your use of the Services, or your breach of these Terms or of any third party's rights. This indemnity does not apply to you if you are a consumer.

14. Term, suspension and termination

These Terms apply while you use the Site or the Services. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if we reasonably believe it is necessary to protect the Services or others, or if we stop offering the Services. On termination, your right to use the Services ends; sections that by their nature should survive (including §§5, 7, 10B, 11, 12, 13, 16) continue to apply.

15. Changes

We may update these Terms from time to time. We will change the "Last updated" date and, for material changes, take reasonable steps to bring them to your attention. Continued use after changes take effect means you accept the updated Terms. We may also change, suspend or discontinue any part of the Services.

16. General

Governing law and jurisdiction. These Terms and any dispute arising out of them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. (Note: signed customer agreements may instead provide for arbitration; that agreement's dispute-resolution terms apply to those customers.)

Entire agreement. These Terms (together with the Privacy Policy and DPA, and any signed agreement that takes precedence) are the entire agreement between us about the Services.

No waiver. A failure to enforce a term is not a waiver of it.

Severance. If any provision is found unenforceable, the rest of the Terms remain in effect.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, merger or sale of our business.

Third parties. No one other than you and us has any rights under these Terms (the Contracts (Rights of Third Parties) Act 1999 does not apply).

17. Contact

Azava Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom — team@azava.com